Shipping Policy :
COVID-19 Shipping and Delivery Update:
As all of our designs are made and shipped from India, we are taking extra care to sanitize our products and packaging at each and every stage. Due to COVID-19 things are not in our control, such as government shipping delay. We’ll be updating you regularly with our shipping updates on email/Whatsapp. Rest-assured your package will be delivered to you without any issue.
How many days will it take to ship the product?
Once you place an order, we start processing orders for shipment immediately. You will receive a shipment confirmation within 1-3 business days. Depending on where you live shipping takes 3-7 business days shipped via our logistics partners.
ART CART STORES is not responsible for lost packages due to incorrect addresses provided by customers.
Once we hand over your order to the logistics partners it is out of our control to get it to you any faster than what is the time mentioned by our courier partners. If your tracking email says your package has been delivered and you can't find it OR your package is delayed, please call your local courier partner and they can help you track it down most of the time.
For any further assistance you can always reach out to us on phone or email us at artcartstore@gmail.com.
Returns & Refund Policy:
All products are handmade and we strive to give you a 100% satisfaction when buying our products.
In the Unlikely event that your products are damaged during shipping(during transit),we do not offer refund but we will replace the product within 20 days from receiving the request via email after ascertaining if the damage is due to shipping or manufacturing. Please contact us via email at artcartstore@gmail.com with pictures of the damaged box or envelope showing shipping label and tracking number, the damaged products inside the box and the packing slip is mandatory to process any request regarding damages. We will need to receive this email within 24 hours of you receiving the product. Once we receive the email, we will take a look at the pictures to ascertain if the damage was caused during shipping and revert back to you.
We don’t have any return policy if you do not like the size, color or design of the product, Please check the description carefully before making your purchases. But if a wrong design has been shipped, then within one week of delivery time it can get exchanged with a new piece of the same or lesser value. For exchange of damaged pieces or wrong shipping issues please email to artcartstore@gmail.com .
Privacy Policy:
We generally use the personal information to:
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Communicate with you.
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Provide you with products or services you have requested.
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Personalize your experience
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To send you emails and newsletters
Artcartstores.com shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at artcartstore@gmail.com.
By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately. We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.
Artcartstores.com uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features. We also use “cookies” to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.
Terms & Conditions:
Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website's Privacy Policy (which is hereby incorporated by reference herein).
These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website ("Users / Guests") as well as users who are registered with by the Website to transact business on the Website ("Members").
The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.
“Your Information” is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. Artcartstores.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the number provided below. If Artcartstores.com has reason to believe that there is likely to be a breach of security or misuse of the Artcartstores.com Site, we may require you to change your password or we may suspend your account without any liability to Artcartstores.com.
Accuracy of Billing & Account information :
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You Also Agree To:
Provide true, accurate, current and complete information about yourself in Artcartstores.com registration form (such information being the “Registration Data”)
Payment :
You can pay using our secure payment methods on razorpay during checkout.
We also accept:
UPI/Wallets
Bank transfer through NEFT/IMPS